This is Aliona—a case manager at the “Hope and Healing” Center in Irpin for elderly and people wil low-mobility. Every day, she works with those who have survived the horrors of war and lost everything. People arrive here from the temporarily occupied and frontline territories—without documents, without a home, and without any idea of what to do next. And Aliona becomes their support.

From the moment a person steps through the center’s doors until they find a new, safe place to live, the case manager stays by their side. Documents, financial aid applications, medical and humanitarian assistance—these are just the first steps. There are hundreds of urgent issues to resolve: finding new clothes, organizing doctor visits, finding lost relatives, and preparing documents for relocation. Each person receives an individual approach to ensure they get exactly what they need.

The most important and the most difficult task is helping people regain a sense of stability. It requires care, psychological support, and daily communication. It means truly listening and understanding.

💬 “My job is not just about paperwork. I have to be a psychologist, a friend, someone who helps people feel they are not alone,” says Aliona.

Every story she helps rewrite from scratch carries pain. But even more, it carries hope. And that is her greatest victory.

We are grateful to our partners LandsAid and Aktion Deutschland Hilft for their support and trust in this work. 💙💛

🎥 Watch the video to see how Save Ukraine case managers restore people’s faith and give them the chance to move forward.